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Our Policies

Privacy Policy

At Protokos Ltd, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data.

1. Information We Collect
We collect personal information when you:

  • Fill out a contact form
  • Sign up for a consultation or service
  • Communicate with us via email or phone

This may include your name, email address, phone number, business information, and project details.

2. How We Use Your Information
We use your data to:

  • Respond to your inquiries
  • Deliver our services
  • Improve our website and communications
  • Send important updates related to our services

3. How We Store and Protect Your Data
Your data is stored securely with access restricted to essential personnel. We do not sell or share your data with third parties unless legally required.

4. Your Rights
You have the right to request access to, correction of, or deletion of your personal data at any time. Contact us at [email protected]

Faq

Got questions? We’ve got answers. Everything you need to know about our 5-Day Website package and beyond.

Do you really build websites in 5 days?
Yes. Our 5-day websites are built using premium templates that we fully customise to match your brand, content, and goals. You just need to come ready with your materials.

What if I need something more custom?
We also offer fully bespoke solutions, including branding, automation, e-commerce, and integrations. Let us know what you’re after, and we’ll map the best path forward.

Can you rescue an existing website?
Absolutely. If your site is outdated, broken, or stuck mid-build, we step in to audit, recover, and relaunch with clarity.

Do you provide ongoing support?
Yes. We offer site management, SEO analytics, performance checks, and content updates so you’re always covered.

Are your templates really the best choice?
Yes. Our templates are crafted with performance, style, and strategy in mind. They’re designed by experts, tested for results, and built to adapt to different industries and goals. We don’t start from scratch for speed’s sake – we start with what works and customise it for your brand.

What’s included in the 5-Day Website package?
You get a fully customised website that reflects your current brand and future goals. We shape the layout and content using proven sales and user experience strategies, backed by thoughtful messaging, SEO, and responsive design. Your site will feel like it was built just for you – because it is. We also include content support, search optimisation, and all the tech setup handled for you.

What platform will my website be built on?
We build all our sites on WordPress using Elementor . It’s powerful, flexible, and gives you full control of your website once we’re done.

Will I be able to access and edit my website myself after it’s built?
Absolutely. You’ll have full access to your site along with a user-friendly dashboard. We build with non-tech clients in mind, so managing your content will be simple.

Will I need to know code to edit my site?
No coding knowledge needed. Elementor gives you a visual editor where you can drag, drop, and update text or images with ease.

How far in advance should I book my Website Week?
We recommend booking at least two to three weeks ahead. This gives us both time to prepare your content and align on goals for the build.

How available do I need to be during the week?
You won’t need to be available full-time, but we’ll need timely feedback to stay on schedule. A quick response to daily check-ins is usually enough.

What kind of results can I expect from this website?
You can expect a fast, responsive, modern website that’s built to convert. It’ll reflect your brand clearly, engage your audience, and support your next business move – whether that’s booking more clients or scaling up.

How do I know if this is the right fit for me?
This service is perfect for small businesses, consultants, creatives, and teams who need a high-quality website fast, without cutting corners. If you’re ready to launch or level up, we’ve got the tools and the team to make it happen.

What do I need to have ready before Website Week starts?
We’ll send you a short prep checklist after booking. This usually includes your logo, brand colours, any existing copy or photos, and a short brief. Don’t worry – we guide you through it all, and our tools make the process smooth.

Accessibility Policy

Protokos is committed to ensuring our website and services are accessible to all users, regardless of ability.

Our Approach

  • We design and build with accessibility in mind from day one
  • We follow best practices and standards outlined by WCAG 2.1
  • We regularly audit and test our site for usability and access

Need Help?
If you encounter any issues using our website or need content in an alternative format, reach out to [insert email] and we’ll respond promptly.

Terms and Conditions

By working with Protokos Ltd or using our website, you agree to the following terms.

1. Scope of Work
All services will be outlined and agreed upon in writing before work begins. This includes project scope, timeline, and deliverables. Any additional requests may require a revised agreement and additional charges.

2. Payment Terms
For our 5-Day Website package and similar fixed-rate services, a 50% deposit is required to secure your slot. The remaining balance is due upon project completion. Other projects may have custom payment plans, which will be outlined before work begins.

3. Timelines and Client Responsibilities
We work fast, but we also rely on your input. Timely feedback and submission of materials are required to keep the project on schedule. If deadlines are missed, your project may be delayed or rescheduled.

4. Revisions
The 5-Day Website package includes one round of revisions. Additional revisions outside the agreed scope may incur extra charges.

5. Intellectual Property
Once full payment is made, you’ll own the final website and all approved deliverables. We reserve the right to showcase the project in our portfolio.

6. Cancellation
If you need to cancel before the project begins, your deposit may be refunded at our discretion. If we’ve already started the work, the deposit is non-refundable.

7. Technical Support
Basic support is included during and immediately after the project period. Ongoing support is available as an add-on service.

8. Limitation of Liability
While we strive for excellence, Protokos is not liable for indirect damages, third-party issues, or losses that result from delays or service interruptions beyond our control.